Delivery & Returns

Delivery Costs & Times

FREE DELIVERY (Malta & Gozo):

We offer Free Delivery to Malta and Gozo on all gifts and hampers.

Standard Delivery:

To Malta: Deliveries to Malta are processed and delivered at our next availability, which is usually within 1-3 working days, excluding public holidays.

To Gozo: Deliveries to Gozo are processed and delivered at our next availability, which is usually within 2-5 working days, excluding public holidays.

Deliver on Specified Date (Only available January to November):

If you require delivery on an exact date, this option is available, at an additional cost of €5.00

Deliver on Specified Date only allows selection between January and November, for orders delivered on mainland Malta. It does not apply on orders to Gozo.

Collection:

We do not offer customer collection options. All gifts will be delivered directly using our courier service.

International Delivery:

If you are looking to send hampers to other countries outside of Malta you can visit our international website: https://www.gifthampersinternational.com - From there you can select the country you wish to send a gift to, and select from the suitable gifts we have available.

Should you wish to order gifts and have them delivered internationally please contact us so that we can confirm their availability and provide you the link.

Christmas Delivery:

Please note we do not allow dated delivery requests in December due to the large volume of orders we process and deliver over this period. All gifts are processed in the order they are received, and delivery is effected as efficiently as possible by our team.

We do our very best to ensure all gifts are delivered safely and in a timely manner. We encourage our customers to place their order at their earliest convenience to ensure we can deliver effectively.

Additional Notes:

We do not deliver on Sundays, or public holidays or on the following dates: 24th, 25th, 26th, 31st (December) and 1st, 2nd January.

We do our utmost to fulfill delivery to your specified requirements and to our best abilities. If a situation beyond our control inhibits the delivery on a particular day, then we will attempt to deliver at the next available time.

Out Of Stock / Replacements

In the event of supply shortages by us or our partners, we reserve the right to substitute products with others of equal or higher value.

Damaged During Transit

We use our own delivery couriers (where possible) to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on [email protected] or call on +356 2033 0140 (Monday-Friday 10.00am-6.00pm, excluding public holidays).

Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.

Proof of Delivery

If you require proof of delivery, please submit your request via email to [email protected] within 14 days of the delivery date indicated on your tracking link.

Please note that not all couriers provide proof of delivery; however, we will be happy to request it on your behalf where possible. Unfortunately, we are unable to retrieve this information beyond the 14-day period, as most couriers remove the data from their systems.

Returns Policy

Due to the nature of the products we include in our hampers (food and other consumables), we cannot accept returns on any hampers sold on this website.