Delivery & Returns
Delivery Costs & Times
FREE DELIVERY (Malta & Gozo):
All our Hampers come with Free Delivery to both Malta & Gozo!
Christmas Deliveries (All orders placed in December):
During product selection you will be able to select our 'December Delivery' option.
Please note during December we do not allow dated delivery requests due to the large volume of orders we process and deliver over this period. All gifts are processed in the order they are received, and delivery is effected as efficiently as possible by our team.
Our deliveries are scheduled in to carefully planned routes to ensure we can deliver as efficiently as possible during this time. When placing your order you will be asked to provide us with information whether your gift/s are for home or businesses as well as the contact number for the recipient/s. This information helps us schedule in your delivery as well as reach out to the recipient if needed to complete the delivery.
We do our very best to ensure all gifts are delivered safely and in a timely manner. We encourage our customers to place their order at their earlierst convenience to ensure we can deliver effectively.
We may offer international delivery, by quote. Should you wish to order any of our items and have them delivered internationally please contact us on email@example.com so that we can quote you the shipping costs prior to making your purchase.
International deliveries are sent by local reputable couriers, such as UPS and DHL. Please note that different countries, especially outside of the EU, may have different handling and delivery laws, as well as possible additional duty charges and/or additional return costs for unsuccessful deliveries. We are not responsible for the successful delivery of international orders, and are only responsible for the safe collection or delivery of your parcel to the local couriers premises. It is up to the customer to ensure that the delivery information is correctly provided, and agrees that any additional fees or charges due are their responsibility.
Collect from Store:
We do not offer customer collection options. All gifts will be delivered directly using our courier service.
We do not deliver on public holidays.
We do our utmost to fulfill delivery to your specified requirements and
to our best abilities. If a situation beyond our control inhibits the delivery on a particular day, then we will attempt to deliver at the next available time.
Out Of Stock / Replacements
In the event of supply shortages by us or our partners, we reserve the right to substitute products with others of equal or higher value.
Damaged During Transit
We use our own delivery couriers (where possible) to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on firstname.lastname@example.org or call on +356 7942 5753 (Monday-Friday 10.00am-6.00pm, excluding public holidays).
Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.
Due to the nature of the products we include in our hampers (food and other consumables), we cannot accept returns on any hampers sold on this website.