Delivery & Returns
Delivery Costs & Times
Standard Delivery (Malta & Gozo):
We offer Free Standard Delivery on all our Hampers!
Your order is processed and delivered at our next availability, which is usually within 1-3 working days to Malta, and 3-5 working days to Gozo, excluding public holidays. This may be longer during busy periods.
Deliver on Specified Date:
If you require delivery on an exact date, this option is available while selecting your product, at an additional cost of €5.00
Deliver on Specified Date only applies on orders delivered on mainland Malta. It does not apply on orders to Gozo.
We also let you suggest a time window. This is to help our delivery team effect successful delivery however it is not a guarantee that we will deliver at that exact time. Due to delivery routes and volume of orders we may attempt an earlier/later delivery on that same day.
For next-day delivery, our cutoff times are: Mon-Fri: 7pm - Sat: 5pm - Sun: 7pm
We do not offer international delivery. If you are looking to deliver gifts to the United Kingdom you may visit our UK website to order your gifts from our local providers.
Collect from Store:
We do not offer customer collection options. All gifts will be delivered directly using our courier service.
We do not deliver on public holidays.
We can only honor our customer's request to deliver on a specified date if they specifically choose that option while placing their order.
We do our utmost to fulfill delivery to your specified requirements and
to our best abilities. If a situation beyond our control inhibits the immediate delivery, or the delivery on a particular date selected, then we will attempt to deliver at the next available time.
We retain the right to change our delivery costs, and the structure of charges,
at any time in the future.
Out Of Stock / Replacements
In the event of supply shortages by us or our partners, we reserve the right to substitute products with others of equal or higher value.
Damaged During Transit
We use our own delivery couriers (where possible) to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on firstname.lastname@example.org or call on +356 2033 0140 (Monday-Friday 10.00am-6.00pm, excluding public holidays).
Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.
Due to the nature of the products we include in our hampers (food and other consumables), we cannot accept returns on any hampers sold on this website.